The Lotto Jackpot AU.com platform is operated by The Australian Group Limited. It facilitates lottery-based gaming transactions through providers like Tatts Lotteries SA Pty Ltd, Tatts NT Lotteries Pty Ltd, Tattersall’s Sweeps Pty Ltd, New South Wales Lotteries Corporation Pty Limited, and Tatts Group Limited, including its affiliates. This Privacy Policy relates to The Australian Group Limited, referred to here as ‘we’, ‘us’, or ‘our’. ‘You’ refers to the customer.
This Policy outlines how we gather, store, and handle your Personal Information. It also explains how you can update or access your information, or raise a complaint.
We are dedicated to protecting your Personal Information and aim to uphold the highest standards of privacy. We follow practices and systems that comply with the Australian Privacy Principles (APPs) under the Privacy Act.
AML/CTF Act means the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth);
APPs are the Australian Privacy Principles;
Personal Information refers to any data that can identify you, or reasonably be used to identify you;
Privacy Act means the Privacy Act 1988 (Cth);
Website refers to our site: Lotto Jackpot AU.com.
This Policy covers the collection and management of Personal Information. What we collect depends on your interaction with us and applicable legal or regulatory requirements. We may gather details such as:
• Name
• Date of birth
• Mailing address
• Email address
• Phone number
• Bank account details
• Credit card information• Signature
• Identity verification details needed for registration• Login credentials for your account
To combat fraud, we may request customer identification when buying tickets, at our sole discretion.
Additionally, we might collect non-personal data that doesn’t identify you—for example, your IP address or aggregated browsing data—for analysis and reporting to regulatory authorities or upon request from government bodies.
We use your Personal Information to:
• Confirm your identity;
• Offer and manage lottery services and subscriptions;
• Record purchases and transactions;
• Notify you of any winnings;
• Handle billing and service management;
• Improve and test our infrastructure;
• Outsource necessary business services (e.g., marketing) to third parties solely for relevant purposes;
• Share with your authorized representatives or advisers upon written consent;
• Comply with legal requests from courts and regulatory agencies (e.g., under AML/CTF Act);
• Promote our products and services (opt-out options available);
• Perform fraud prevention checks;
• Respond to your inquiries or feedback;
• Market our offerings to you.
This is not an exhaustive list, and additional uses may apply as necessary to deliver services.
We may disclose your Personal Information to third parties that assist us in delivering our services, such as:
• Mail service providers;
• Telemarketing and outreach providers; • Market research organisations.
Purchasing a ticket opts you in to receive future marketing communications. To opt out, email us at [email protected]
What are 'cookies'?
• Our website uses cookies.
• Cookies are identifiers placed on your device via your browser.
• They allow us to remember your cart details and track sessions for analytics.
• Disabling cookies will limit functionality on our site.
• Most browsers accept cookies by default, but you can modify your settings by searching ‘cookies’ in your browser help section.
• We recommend keeping cookies enabled for the best experience.
• Cookies only send us your IP address—not your device’s contents.
We collect Personal Information to manage our lottery services, ensure prizes are awarded, and to enhance our offerings.
We do not share your identity as a prize winner without your prior consent unless otherwise stated in the campaign terms.
We may share aggregated data and insights with reputable third parties for business purposes such as analytics.
We safeguard your Personal Information from unauthorized access through security systems and protocols.
We strive to store your data securely—digitally and physically—in line with the APPs. However, transmitting information via the internet or email may carry risks.
Once no longer required, your data is destroyed per legal and APP standards.
We ensure third-party service providers uphold confidentiality and data protection commitments.
By submitting your Personal Information, you agree that it may be disclosed to and stored by third parties outside Australia.
These parties are prohibited from using or distributing your data without permission. We will take reasonable measures to protect your information abroad.
However, you understand that:
• The Privacy Act may not apply to those overseas entities.
• You may not be able to seek redress for privacy breaches.
• Foreign privacy laws may differ from Australian standards.
You have the right to request access to or correction of your Personal Information under the Privacy Act.
You may update your details via My Account on our website or by contacting us.
Requests must be made in writing or by email to our Privacy Officer. We aim to respond promptly.
We do not charge for such requests but may apply a reasonable cost recovery fee if needed.
If access is denied, we’ll provide a written explanation and inform you of complaint options.
For details about the Privacy Act or APPs, visit the Office of the Australian Information Commissioner (OAIC) website.
For complaints, corrections, or further information, contact us directly. We aim to respond within a reasonable timeframe.
If you’re unsatisfied with our response, you may escalate your complaint to the OAIC by calling 1300 363 992 or visiting www.oaic.gov.au.
We may amend this Privacy Policy at any time. Changes will be published on this page and will take effect upon posting.
For major updates, we will make reasonable efforts to notify you via email, website notices, or other agreed methods.
