The Lotto Jackpot AU.com website is operated by The Australian Group Limited. Through this site, customers can access lottery-related gaming services provided by partners including Tatts Lotteries SA Pty Ltd, Tatts NT Lotteries Pty Ltd, Tattersall’s Sweeps Pty Ltd, NSW Lotteries Corporation Pty Limited, and Tatts Group Limited along with its associated companies. This policy refers to The Australian Group Limited as ‘we’, ‘us’, or ‘our’. The term ‘you’ refers to the Customer.
This policy outlines how we collect, store, and use your Personal Information. It also explains how you can access, correct, or lodge complaints regarding your Personal Information.
We are committed to protecting individual privacy and maintaining high privacy standards. Our practices and systems aim to comply with the Australian Privacy Principles (APPs) outlined in the Privacy Act.
AML/CTF Act: Refers to the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth);
APPs: Australian Privacy Principles;
Personal Information: Any data that identifies you or can reasonably identify you;
Privacy Act: Refers to the Privacy Act 1988 (Cth);
Website: Refers to our site, Lotto Jackpot AU.com.
This policy addresses the collection of Personal Information. The information we gather varies based on your interactions with us and legal obligations. This may include:
• Full name
• Date of birth
• Postal address
• Email
• Phone number
• Bank account details
• Credit card information
• Signature
• Identification documents for account verification
• Account usernames and passwords
We may require identification at our discretion to prevent fraud during ticket purchases.
We may also gather non-identifying data for analysis, such as your IP address or aggregated usage statistics. This information supports record-keeping and may be shared with government and regulatory authorities when requested.
We use collected Personal Information to:
• Confirm customer identity;
• Provide access to lottery products and services;
• Record lottery purchases and manage customer accounts;
• Notify customers of wins;
• Administer billing and business operations;
• Research and develop our infrastructure and services;
• Outsource related services to third parties for lottery and marketing purposes;
• Engage professional advisers upon customer authorization;
• Meet legal obligations under laws such as the AML/CTF Act;
• Send marketing communications, including offers and promotions (with opt-out options);
• Conduct fraud prevention checks;
• Respond to inquiries, feedback, or complaints;
• Market our services to you.
Information may also be shared externally to facilitate our services, such as:
• Mailing services;
• Telemarketing and promotional services;
• Market research.
By purchasing a ticket, you consent to receive marketing from us. To opt out, contact us at [email protected].
About 'cookies':
• We use cookies on our website;
• Cookies are small files placed on your computer through your browser;
• They help track your shopping cart and user sessions;
• Disabling cookies may limit website features;
• Most browsers accept cookies by default, but settings can be changed if desired;
• Our cookies do not collect personal data from your computer, apart from your IP address.
We use Personal Information to manage lottery services, ensure prize distribution, and enhance our offerings.
We will not reveal the identity of prize winners without their prior consent, except where permitted by our Campaign Terms and Conditions.
We may share anonymized statistics and data about our customers and website use with reputable third parties for business purposes.
We are committed to safeguarding your Personal Information from unauthorized access. Various security measures are in place to protect both physical and digital records.
While we strive to ensure safe data transfer, some risks may exist when sending Personal Information via the internet or email.
Unneeded Personal Information is securely destroyed in accordance with legal and APP guidelines.
Third parties we work with are expected to maintain confidentiality and privacy standards.
By sharing your Personal Information with us, you consent to it being disclosed to third parties outside Australia. These parties may store your information but cannot use, sell, or share it without permission.
While we take reasonable precautions to ensure overseas data protection, we are not liable under the Privacy Act for any breaches by these foreign entities. These entities may not operate under laws equivalent to Australian privacy regulations.
Under the Privacy Act, you may access your Personal Information. You can update your data via the Lotto Jackpot AU.com “My Account” section or by contacting us directly.
Access requests must be submitted in writing or by email to our Privacy Officer. We aim to respond within a reasonable time.
Access is generally free, though we may recover costs where necessary. If we cannot provide access, we will explain the reason and inform you of complaint options.
For information about the Privacy Act or APPs, visit the Office of the Australian Information Commissioner (OAIC) website.
To lodge a complaint, correct your data, or request more information, contact us. We aim to respond in a timely manner.
If you’re unsatisfied with our response, you may contact the OAIC at 1300 363 992 or via www.oaic.gov.au.
We may update this Privacy Policy. Changes will be published on this page and take effect upon posting. If substantial changes are made, we will try to notify you via email, website notice, or other agreed communication methods.
